|
|
 |
Make an Appointment
NEW! You can now book or cancel your appointments on-line.
Find out more »
Routine Appointments (01386 765555)
We use an appointments system for patients wishing to be seen by either
the Doctor or Practice Nurse, and operate the principles of advanced
access in order to help patients obtain an appointment with a GP in 48
hours or less. We aim to provide an appointment with the Practice Nurse
within 24 hours.
In order to provide maximum flexibility for patients, we offer a mix of
pre-bookable and ‘book on the day’ appointment, all of which are of 10
minutes duration. Pre-bookable appointments can be booked up to 4 weeks
in advance, whilst ‘book on the day’ appointments can be obtained by
contacting the Practice on the day upon which you wish to be seen.
Please note, however, that demand for ‘book on the day’ appointments can
be high and we therefore advise patients to telephone us as soon after
8.00 a.m. as possible.
We aim to offer appointments with the GP or Nurse of your choice.
However, on those occasions when this is not possible, our Reception
team will be able to advise you of the alternatives available.
Urgent Appointments (01386 765555)
Patients with an urgent medical problem will always be seen on the same
day, by arrangement. However, we are unable to guarantee which GP will
deal with your problem in these circumstances.
Automated Patient Check In
When you arrive for your appointment you have the choice of either
reporting to the Reception desk to confirm your arrival, or using our
automated arrival service.
The automatic service removes the need for you to queue at the Reception
desk and is simple to operate. The service uses a touch screen which is
located to the left as you enter the waiting room – all you need to do
is follow the on-screen prompts to enter your gender (male or female),
followed by your date of birth (day and month only) and then confirm
your appointment details. Once this is complete, your doctor/nurse knows
you have arrived and you are free to take a seat in the waiting room.
Telephone Appointments (01386 765555)
We are pleased to offer the facility for patients to speak to a Doctor
or Nurse over the telephone as an alternative to making the journey to
the surgery.
If you feel your problem or query can be dealt with over the telephone,
please contact the Reception team in the first instance. The
Receptionists will take details of your query along with a contact
number and will ensure that your request is passed to the appropriate
Doctor or Nurse, who will then call you back at an agreed time to
discuss the matter in more detail. Please note that we are unable to
call telephones that will not accept anonymous calls.
Cancelling Appointments
Please contact us as quickly as possible if you are unable to attend, as
even 1 hour’s notice would allow us to offer that appointment to someone
else. |
 |
|
 |
