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Make a Suggestion or Lodge a Complaint
Suggestions
We are keen to listen to any suggestions or comments you may have about
any aspect of the services we provide. Suggestions can be made verbally
to any GP or member of staff, or by writing to our Business Manager, Mr
Allen.
Complaints
The Practice operates a complaints procedure which follows NHS
guidelines, and it is our aim to deal with complaints quickly and
effectively.
Should you feel it necessary to make a complaint, please contact Mr
Allen, Business Manager, in the first instance. You can make your
complaint in writing, by telephone or by asking to meet with Mr Allen.
We will always acknowledge your complaint promptly, carry out a thorough
investigation and provide you with a formal written explanation as
quickly as possible. We will also ensure you receive a formal apology,
where appropriate, and take steps to ensure that the same problem does
not occur again in the future.
Please note that, if you are complaining on behalf of someone else, we
will need their written permission to discuss the matter with you and to
release relevant information to you. |
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