At Abbey Medical Practice we aim to treat all our patients promptly with a high standard of personal care in complete confidence.
We use our Practice website to inform our patients of any up to date information or resources available to them. We hope you take your time to browse our website, where you will find lots of useful information about the surgery and the serviced we offer
Abbey Medical Practice serves Evesham and the surrounding area. Our team includes seven GPs, five Nurses, three Health Care Assistants as well as our team of dispensers, reception, secretarial and management staff.
Although the Practice is based in the centre of Evesham and has a significant number of patients within the town boundaries, we also cover many of the surrounding villages and therefore have a Practice area which combines both urban and rural elements.
We offer an on-site dispensing service (available to eligible patients) and we provide a delivery service where appropriate
The Practice list is currently open to patients wishing to register, whether they are new to the area or wish to transfer from another local Practice. If you live within our practice area and would like to register with us, please complete one of our registration forms that are available on the website or from reception.
We welcome your feedback – please fill out a Friends and Family Test on the website.
Under current public health guidance we are currently not offering face to face appointments without patients being assessed first. Please read this carefully as the way we provide care has changed:
- If you need to speak to a GP we will book you in for an appointment on the telephone. If then the GP wishes to see you they will book you in themselves.
-If you have any symptoms of COVID-19 (fever or temperature, a new cough and/or loss of sense of taste or smell) or if you have been in contact with any known or suspected COVID-19 cases then please do not come to the surgery but telephone us for further advice.
-To assist us in managing risk, please attend alone unless you need to be accompanied by a carer.
- Any patients attending for a face to face appointment should ensure they wear a face covering to the appointment.
-Please be aware that you may need to wait outside the surgery as we are still unable to permit patients to wait in the waiting room. You are welcome to wait nearby in your car where possible, but if waiting near the surgery please maintain social distancing.
-Please contact the reception team when you arrive for your appointment so we know you are waiting. We will contact you to ask you to come into the surgery when the clinician is ready.
-Please be aware that you may be asked several times if you have any COVID-19 symptoms, and we ask for your patience and co-operation in this - this is for the safety of staff and other patients.
We are most grateful for your kind assistance.
APPOINTMENT AND PRESCRIPTION CHANGES
(For more coronavirus updates please see the COVID-19 page on the right hand side)
Due to pressures arising from the COVID-19 outbreak please give us 72 hours advanced notice when requesting a prescription or your medication.
Please do not request multiple months of medications or prescriptions, there is no need to stockpile medication as this will cause stock issues and shortages. Therefore, please order medication as normal, bearing in mind the timescale guide above.
All medication requests will be processed and issued normally and please continue to take your medication as normal.
If you are at home self-isolating due to Covid-19 symptoms, please arrange for a family member, friend or neighbour who do not have symptoms to collect your medications on your behalf.
Following Public Health Guidance please note we are no longer offer face to face appointments without patients being triaged first.
Please ring the surgery if you wish to be seen, a GP will call you back from a withheld number either that morning or afternoon for triage. You will then be booked in for a face to face appointment if needed.
Many thanks for your understanding and support.
Please click on above banner to log into Patient access
If you need to register, please contact reception on 01386 761111 for more information or see the below leaflet
Accessing GP Records Online Leaflet.docx
Please click on above banner to access our online consult public page.
Online consult is a new way of accessing advice online. As this is so new we will be putting out more information in regards to Online Consult in the coming weeks.
Patient Participation Group
We are pleased to have a “virtual” Patient Participation Group and encourage interested patients to join. Members will be kept informed of topical issues, be able to express their views on planned service developments and to raise any issues which are of concern and/or will help to improve the standard of care offered by the practice. Members will receive regular updates on practice developments and can give us their views and suggestions by email.
If you would like to join the group, please ask for a form at reception or email firstname.lastname@example.org
Would you recommend our practice to your friends and family?
The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment.
Your feedback will help NHS England to improve services for everyone.
To go to the Friends and Family Test, please click here
For more information about the Friends and Family Test watch this short video:
A extended hours clinic is available to book for evening and weekend appointments these appointments are held at the Minor Injuries unit at Evesham Community Hospital.
These appointments won't necessarily be with one of our own GP's but you will have a booked appointment with a GP who will be able to treat any acute conditions.
If you would benefit from an extended hours appointment, please discuss this with the reception team who would be happy to advise you on availability.
If you are unable to attend the appointment you have booked, for whatever reason, please let us know. We can offer that appointment to somebody else who may need it.
Accessible Information Standard
Do you have difficulty with memory or difficulty to understand?
Do you have difficulty speaking or making your needs known?
We are working very hard to improve the way we communicate with our patients.
Please let us know if you need information in another format or communication support and we will try our hardest to accommodate
Bank Holidays 2020
The practice will be closed on the following days:
Monday 25th May – Spring bank holiday
Monday 31st August – Summer bank holiday
Friday 25th December – Christmas Day
Monday 28th December – Boxing Day
(Site updated 02/07/2020)