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Welcome

At Abbey Medical Practice we aim to treat all our patients promptly with a high standard of personal care in complete confidence. 

We use our Practice website to inform our patients of any up to date information or resources available to them. We hope you take your time to browse our website, where you will find lots of useful information about the surgery and the serviced we offer

Abbey Medical Practice serves Evesham and the surrounding area.  Our team includes seven GPs, five Nurses, three Health Care Assistants as well as our team of dispensers, reception, secretarial and management staff.

Although the Practice is based in the centre of Evesham and has a significant number of patients within the town boundaries, we also cover many of the surrounding villages and therefore have a Practice area which combines both urban and rural elements.

We offer an on-site dispensing service (available to eligible patients) and we provide a delivery service where appropriate

The Practice list is currently open to patients wishing to register, whether they are new to the area or wish to transfer from another local Practice.  If you live within our practice area and would like to register with us, please complete one of our registration forms that are available on the website or from reception.

We welcome your feedback – please fill out a Friends and Family Test on the website.


FLU VACCINATION DELIVERY DELAY
All practices have been informed by our main supplier that there will be a 1 - 2 week delay in getting the vaccines to us because of transportation problems. This is hugely disappointing for us as we have all put plans in place to vaccinate our patients as soon as possible.
We ask that all patients who normally have their flu vaccination at surgery wait until we call you rather than go elsewhere. We have ordered and paid for the vaccination and we don't want these to go to waste.
As soon as we get notification of their arrival, we will organise a clinic and let you know the date.
Thanks.

Important changes to routine and non-urgent blood test appointments

 

All GP practices are affected by the current national shortage of blood tubes and are taking urgent steps alongside our hospitals to prioritise their use for people with the greatest clinical need. This includes testing for serious conditions such as cancer.

 

We are following national guidance which has been issued in response to the shortage. As a result, we need to cancel and delay a number of patient appointments for blood tests deemed routine or non-urgent. If you have a routine blood test appointment the reception team at the surgery will be in touch directly if they need to cancel your appointment, this will be by phone or by text message.

 

Please be assured that appointments will be rescheduled once the situation has improved, and in line with national guidance. There are a few things you can do if you are affected by this change:

- Keep checking our website for regular updates – we will be sharing the latest patient information here as soon as we receive it.

- Check your phone for messages from us – we will also be using our patient text service to keep people informed.

- Please don’t call or contact us with questions about routine blood tests – we are experiencing exceptional levels of demand at the moment, and your cooperation will help us to reach those without smartphone or internet access with this critical information.

- Do get contact us if your condition worsens or changes so that we can prioritise your blood test if necessary following clinical review.

 

The changes are likely to be in place for several weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause and apologise for the inconvenience.


masks 19th

Covid Information for Patients August 2021.docx


Covid Vaccination Programme - Update for Patients

1st Doses
We have now invited all patients in Cohorts 1-11 (i.e. all patients aged 50 and above, along with patients under 50 who have Learning Disabilities or another underlying health condition). In addition, w
e have started to invite patients in Cohort 12 (aged 18 to 29) and all patients in this age range will be receiving a text to book in when
we have appointments available.
2nd Doses
We are currently inviting patients who received their 1st dose in April 2021 back for their second dose. When you receive your invitation to book an appointment for your 2nd dose, please do this as quickly as possible –
we are finding it necessary to chase a large number of patients who have not responded to the invitations sent.
If you have any more queries please Call us check out the or the pinned post at the top of our Facebook page
We continue to be very grateful for the support and understanding shown by our patients at what is a very busy and very challenging time.

APPOINTMENT AND PRESCRIPTION CHANGES

(For more coronavirus updates please see the COVID-19 updates at the bottom of this page)

Prescriptions

Due to pressures arising from the COVID-19 outbreak please give us 72 hours advanced notice when requesting a prescription or your medication. 

Please do not request multiple months of medications or prescriptions, there is no need to stockpile medication as this will cause stock issues and shortages. Therefore, please order medication as normal, bearing in mind the timescale guide above.

All medication requests will be processed and issued normally and please continue to take your medication as normal.

If you are at home self-isolating due to Covid-19 symptoms, please arrange for a family member, friend or neighbour who do not have symptoms to collect your medications on your behalf.

Appointments

Following Public Health Guidance please note we are no longer offer face to face appointments without patients being triaged first.

Please ring the surgery if you wish to be seen, a GP will call you back from a withheld number either that morning or afternoon for triage.  You will then be booked in for a face to face appointment if needed.

Many thanks for your understanding and support.

Patient Access 

Please click on above banner to log into Patient access 

If you need to register, please contact reception on 01386 761111 for more information or see the below leaflet

Patient Access.doc

Accessing GP Records Online Leaflet.docx


Online Consult 

Please click on above banner to access our online consult public page. 

Online consult is a new way of accessing advice online.  As this is so new we will be putting out more information in regards to Online Consult in the coming weeks. 


Patient Participation Group 

We are pleased to have a “virtual” Patient Participation Group and encourage interested patients to join.  Members will be kept informed of topical issues, be able to  express their views on planned service developments and to raise any issues which are of concern and/or will help to improve the standard of care offered by the practice.  Members will receive regular updates on practice    developments and can give us their views and suggestions by email.  

If you would like to join the group, please ask for a form at reception or email abbey.evesham@nhs.net


Would you recommend our practice to your friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment.

Your feedback will help NHS England to improve services for everyone.

To go to the Friends and Family Test, please click here

For more information about the Friends and Family Test watch this short video:

https://www.youtube.com/watchv=sWEKinEeyLs&list=PL6IQwMACXkj1NEbF89RTD6oF9nUDyZKw


Extended Hours

A extended hours clinic is available to book for evening and weekend appointments these appointments are held at the Minor Injuries unit at Evesham Community  Hospital.

These appointments won't necessarily be with one of our own GP's but you will have a  booked appointment with a GP who will be able to treat any acute conditions.

If you would benefit from an extended hours appointment, please discuss this with the reception team who would be happy to advise you on availability.

If you are unable to attend the appointment you have booked, for whatever reason, please let us know.  We can offer that appointment to somebody else who may need it.

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Accessible Information Standard 

Do you have difficulty with memory or difficulty to understand? 

Do you have difficulty speaking or making your needs known?

We are working very hard to improve the way we communicate with our patients.  

Please let us know if you need information in another format or communication support and we will try our hardest to accommodate

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BANK HOLIDAYS 

The practice will be closed on the following days:

Upcoming bank holidays in England and Wales 2021
2 AprilFridayGood Friday
5 AprilMondayEaster Monday
3 MayMondayEarly May bank holiday
31 MayMondaySpring bank holiday
30 AugustMondaySummer bank holiday
27 DecemberMondayChristmas Day (substitute day)
28 DecemberTuesdayBoxing Day (substitute day)

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(Site updated 24/09/2021)
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